If you have a general query about shopping with us, try using the links in our Help Centre.
If your query is about your order, you can check your order status on your account page.
If you're experiencing difficulty placing an order, call or use our contact form and we'll try to resolve your issue as quickly as possible.
Our customer service team will be available:
Monday to Friday 10:00-17:00 Telephone and email
***Our chat service is currently down, we are working on updating it to ensure ease of use for all of our customers. It should be back up soon.***
Saturday - 10.00-17.00 Email
Sunday - 09:30-15:30 Email
You can contact us via
To submit a request for help by email simply follow the ask us a question at the top right of this screen and this will take you to our online help form. Our customer service team aim to reply to all emails within 32 business hours.
**Our customer service team are currently experiencing a higher than usual volume of emails. Subsequently the response time may be longer than 32 hours. Our customer service team will respond to your email but please allow additional time.***
UK: 0800 298 8898
International +44 (0)1483 445239
Head Office enquiries 01483 445335
PO Box 75