As soon as an order is placed we send out a email confirming we have received the order. However, sometimes our emails go astray. The most common reasons are:
- Our email has reached you but has been caught up in the spam folder on your email account so please check to see if the email has arrived there
- If there is a small typo in the email address this will also prevent the email from reaching you. Do check your account details that your email is correct.
As you placed the order you should have arrived at a successful order screen that would have shown your order number on it. If you reached this screen then your order has gone through successfully.
If you have set up an account with us you can now log in to your account on the home page of the site and check your open orders.
If you are still unsure if your order went through, then please call us on 0800 298 8898 and we will double check for you.